Dear Customer,

Thank you for booking your transfer service with us.We are pleased to confirm your transfer and advise you to read and follow our service procedures & terms of carriage described as below for your own convenience.

Any transfer booking undertaken by Goldstar Chauffeurs is undertaken or provided subject to the following terms of carriage and the customer shall be deemed to have accepted our terms of carriage once a booking has been made by the customer and has been accepted by us.

It is very important that all the detail that you have given us is accurate. We therefore advise all our customer(s) to please check & ensure that they have given us right date of arrival + right flight number and that the credit card information submitted to us is correct and valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/declined credit card/travel details.

• Unless otherwise advised, the meeting point with the driver is always the AIRPORT INFORMATION DESK in the Arrivals Hall at all terminals and airports.
• Incoming flights are monitored 24 hours using airport, television or Internet information services and as confirmed by the BAA flight information service.
• Customer’s arriving with long haul flights should not expect their driver to meet them inside the terminal building earlier then 45 minutes from the actual time of flight landing. We allow 45 minutes time for the immigration, customs and for luggage claim. However, during these 45 minutes your driver remains on standby outside the terminal building.
• Customer’s traveling with hand luggage only must inform us via email or by phone in advance, since they are likely to come out earlier. We will arrange for a driver to be inside the terminal building within 20 minutes.
• On the day of your arrival, we will try and adjust schedules to the actual arrival / landing time (as the flight may be delayed or arriving earlier) so that these times are maintained but this cannot be guaranteed, particularly if a flight is due to arrive early.

• Your driver will meet you inside the arrivals hall (once you have been cleared through the Customs & Immigrations and have claimed your luggage).
• The driver will be carrying your name-board and shall meet you by the Airport Information Desk. However, if you happen to come out early and cannot locate your driver, please be patient and do not leave the airport.
• If you experience any difficulty in locating your driver, you are requested to contact our control centre on: 020 8897 4444 / 4555 (using the local telephone box) for assistance before making alternative arrangements. Customer(s) leaving the airport without making any contact with our Control Centre shall not be deemed eligible to claim a refund.
• Customer(s) arriving with long haul flights, specially at Heathrow Airport terminal 3 and 4 are likely to face long line up and delays while getting cleared thru the immigrations and customs.
• Upon your arrival, if you happen to face such delay, please contact our Control Centre by calling on: 020 8897 4444 / 4555 and inform us about your situation.

• The standard waiting/parking time covered in our quotation & Transfer Cost is up to a maximum of 90 minutes from the actual landing time of your flight, as would be confirmed by BAA Flight Information Service.
• In cases where a customer fails to show up after the 90 minutes of flight landing and we have not received any communication or instructions from the customer(s), the driver shall pull off from the terminal. We have no way of knowing whether you are on a flight – airlines will not tell us (Data Protection Act). The respective booking will then be considered as a NO SHOW (that means NO REFUND will be made). A courtesy phone call could therefore save you a lot of money!
• However, if we do receive your communication within 90 minutes, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been established. However, in such case additional waiting and parking charges will have to be borne by the customer(s) and shall be debited from the customer’s credit card to cover the extra costs involved. Therefore, all customer(s) are sincerely advised to call us on: 020 8897 4444 / 4555 and notify us about any delays they may have to face upon their arrival at Heathrow, Gatwick, Stansted, Luton and City Airports.
• For the hotel pick-up or private address, a 20 minutes grace period is given as an allowance from the actual pick-up time and is absolutely free. This is done in good faith bearing in mind that a customer may face some delays during their checking-out from the hotel or due to any other reason. However, a waiting time thereafter will be charged @ £5.00 per 15 minutes once the grace period has elapsed.

Your transfer cost includes all taxes. This also includes 1 hour & 30 minutes parking fee at the airports/train stations + up to 90 minutes waiting time. Additional parking fee(s) and waiting time shall be added to your transfer cost (where applicable). Please feel free to contact us directly to verify any additional charges that might incur. Our aim is to provide good quality service to our customer(s) keeping the costs to their minimum level. However, in some cases the costs may increase due to additional parking fee, additional waiting time, extra drop offs, extra pick-ups and extra luggage. Please remember, all credit card payments are subject to a transaction charge @ 3% above total cost. If you wish to avoid paying a transaction charge you may pay in cash to the driver upon your arrival (by prior arrangement only) please let us know by return email to: info@goldstarchauffeurservices.com

If you intend to pay by cash for your transfer, you must contact and notify our Booking Management immediately either by phone or via email to: info@goldstarchauffeurservices.com. Generally, drivers are NOT ALLOWED to obtain cash from the customer(s) on a/c of transfer costs, except the tips. However, we strongly recommend all customer(s) to obtain a RECEIPT duly signed by the driver(s) for the payment you have made in cash. We reserve full right to ask you to produce a duly signed RECEIPT in exchange of any REFUNDS claimed. Please remember, we are unable to make any REFUNDS if a customer fails to produce a RECEIPT.

Please advise amended flights immediately on our 24 hour emergency phone line: +44 208 897 4444. There is no charge for changing flight details if the change is in advance of our vehicle leaving to attend the respective flight number given. If however, we are informed after the vehicle has left there will be a full charge for the original transfer booked. Another vehicle will only be supplied to attend another flight on pre-payment of another fare in full.

We do not divert vehicles to substitute airports. Diversions are very rare and it is standard practice for airlines to arrange for passengers of diverted flights to be transported/transferred back to their original destination airport. Please call 0044 208 897 4444 / 4555 and tell us your estimated time of arrival as soon as you know, and before you set off for the original destination airport. A vehicle will not be allocated to meet you until we hear from you. Passengers choosing not to return to the original airport will be regarded as having cancelled their transfer within 24 hours and will be responsible for their alternative transfer arrangements and costs.

Within 20 hours of pick up or landing time will incur 50% charge. Cancellations with more than 24 hours notice are without charge EXCEPT for American Stretch Limo. American Stretch Limo is charged at Full Charge if cancelled within 7 days. Cancellation with less than 4 hours notice will result in a full charge equal to the cost of a transfer.

Every vehicle has a physical limit to the amount of luggage it can carry. We allocate vehicles on the assumption that each passenger is travelling with 1 average size suitcase and 1 piece of hand luggage (aircraft cabin size). If you have over-size luggage or any EXTRA luggage, kindly inform us immediately. Customer’s travelling with extra luggage may have to pay additional charges, which may be debited from their credit card.

The company accepts NO responsibility for any loss or damage to luggage or any other item (howsoever such loss or damage may be caused).

All customer(s) are requested, not to consume any food/drink items on board the vehicle(s). Spilling or dropping of any food item inside the vehicle can cause a vehicle to be sent for cleaning. Cleaning charges may be added on to your transfer costs and may be debited from your credit card. All vehicles are non-smoking.

12) Transfer costs are subject to change without prior notice. However, once a transfer has been booked there will be no change in the transfer cost.

13) All on the way stops to the actual destination will be charged @ £5/- per stop. Any detours will be charged @ £3/- per mile.

14) Traveling time to the destinations situated in and around London can vary and depend on the traffic situation. The company cannot accept any responsibility for delays howsoever caused.

15) In the event of any complaint/claim against the company arising out of the performance of a hire, Goldstar Chauffeurs will require this in writing from the customer no later than 5 (five) working days from the alleged event.

16) Services booked for 24th, 25th, 26th & 31st December and 1st January will attract 50% surcharge.

If you need further assistance with your booking or have any questions about our service, please feel free to contact us via email: info@goldstarchauffeurservices.com.

We appreciate and thank you for your custom.

Customer Service,
Goldstar Chauffeur Services
Email: info@goldstarchauffeurservices.com

(Information given above is meant for the customer use and all terms of carriage mentioned therein are for the sole purpose of providing a clear understanding to the customer(s) on which their passenger services are booked). We strongly recommend all customer(s) to please read this information given here for their own knowledge & convenience.)